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Pillar II: Constituency Satisfaction

Strategic Plan Pillar I Pillar III

Westminster seeks to support and enhance satisfaction across all college constituency groups.

As a student centered institution, our multiple constituency groups are committed to the success of our entire community.

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CORE GOAL 1

Westminster College will seek to implement teaching and learning strategies that provide flexibility and adapt to the unique needs of its students.

Redesign approach to academic course planning and scheduling with the completion of Academic Maps (completed).
Improve academic planning, availability of resources, and scheduling capabilities by adopting Navigate, a cutting-edge application (completed). Students, faculty, and staff were trained on using Navigate and planning the degree.

CORE GOAL 2

Westminster College will focus on the development of the whole student, recognizing that learning encompasses social, cultural, and professional aspects of students’ well-rounded landscapes.

Create formal “life coach”/“mentor” program for students to serve as first point of contact for support (completed).
Utilize student concept for development to look at support needed beyond first year; develop assessment program and specific needs for each year.
Implement living/learning communities paired with particular majors, whereby students have opportunities to share academic experiences with their peers and interact with faculty as well as be a part of a community that shares scholarly interests.
Establish a multi-channel student financial literacy program, including in-person training, collateral materials, 1:1 counseling, redesigned SOAR, etc.
Inform students of resources and services available for addressing concerns and complaints related to improper treatment, unfairness, and bias.
Ensure students are maintaining a living and learning environment that maximizes personal wellness

CORE GOAL 3

Westminster College will seek to align its systems, policies, and procedures to foster engagement and remove obstacles.

Consolidate student services in multifunctional locations, increasing the visibility of online resources, while also:

Making use of comprehensive and easily accessible digital resources.
Implementing mobile-first functionality.
Using customized and just-in-time information.
Streamlining connections with classmates and alumni (completed).
Implementing Handshake and Navigate (completed).

CORE GOAL 4

Westminster College will seek to foster and strengthen engagement across constituency groups to maintain and grow a vibrant College network and community.

Develop and execute a community-involvement strategy, including, for example:
- Develop a comprehensive database of faculty/staff participation and leadership in the community and relevant organizations.
- Target key organizations for engagement, including continuity plans.
- Prioritized events calendar and aligned strategies to maintain and/or further develop Westminster’s presence (completed).
Develop a parent/support page on the Westminster website, including training, FAQs, engagement opportunities, and focused communications.
Develop and execute strategies to gain corporate and/or foundation support.
Develop and execute a capital campaign that includes enhanced giving strategies and collectively contributes to sustaining a vibrant college community over the Plan horizon and beyond.
Develop a donor-specific investment instrument and consider a charitable gift annuity program in order to enhance donor giving strategies. Evaluate NFT-type instruments for fundraising.

DIVERSITY, EQUITY, AND INCLUSION: PILLAR II INITIATIVES

Create and Maintain a President’s Council on Diversity, Equity, and Inclusion.

Develop advisory role — with representation from faculty, staff, students, and alumni — that forms an advisory council to the President and Cabinet leadership and acts as a point of contact for students, faculty, and staff to promote ideas for professional development, programming, response to critical incidents, and needed campus resources.

Examine current Academic and Student Life support services that support retention efforts of our diverse students, faculty, and staff.

Provide training opportunities to faculty, staff, and students on practical and well-developed DEI practices. Evaluate enrollment practices that lead to recruitment of diverse students or better understand the reasons for those who do not deposit or leave the institution. Develop and communicate emergency funding protocols for students that will directly impact their retention and academic success. Utilize faculty and staff who have expertise with DEI and President’s Council, placing their training/ information on the website/directory for the campus community to know they can be points of contact for concerns or questions.

Develop and execute a community relations strategy to support enrollment development, strong community ties, open communication, networking, and best practices in collaborating across institutions.

Create database of faculty/staff participation and leadership in the local community that is aligned with key organizations in the community. Create an intentional Westminster presence at regular local events, and track/encourage faculty and staff participation on local boards/committees by providing flextime, incentives, etc., to emphasize and demonstrate our commitment to and role in community engagement.

Pillar I: Market and Product

What is our product, and does it fit future market needs and trends? Can we deliver and produce our product in a better/different way?

Pillar II: Constituency Satisfaction

What factors are important to our constituents, and how do we improve their satisfaction?

Pillar III: Operational Excellence

What operational improvements do we need to be a high-functioning and cost-effective institution?